How long will it take for my order to arrive? How do you prevent melting? Do you ship to PO boxes?
We typically process orders within 3-5 business days. Sometimes we receive a much larger volume of orders than we anticipate and orders may take a week to process. We appreciate your patience and we do our best to keep you informed!Once we’ve shipped
While the majority of orders are delivered on time by the carrier, mistakes and accidents happen. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your packa
We ship within the continental United States, Hawaii, Alaska, and Canada. Orders over $35 after discounts ship free within the continental US. Our standard shipping rate to Hawaii and Alaska is $15. Large orders may incur additional charges. Our stan
Orders over $40 after discounts ship free within the continental US. Our monthly First Nibs subscriptions and Gift Subscriptions include shipping. At this time, we do not offer free shipping outside the continental US. Our standard shipping rate to H
We ship everything from our bean-to-bar chocolate factory in Brooklyn, NY. We ship via USPS, FedEx, and UPS depending on the destination. During the warmer months, we ship everything to arrive in three business days or less.
We love the summer but it does not always love us back. Chocolate is sensitive to the heat and will easily melt at high temperatures. We check the weather at the destination site before shipping to determine the safest shipping protocol for your choc
In order to ensure timely delivery during summer months, we are unable to deliver to P.O. boxes outside of the NYC area. Please provide us with an alternate mailing address if you usually use a P.O. box.