Raaka Chocolate

While the majority of orders are delivered on time by the carrier, mistakes and accidents happen. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:Wait at least 48 hours. Waiting for chocolate is hard, but sometimes the carrier marks a delivery as &quot;delivered&quot; prematurely and it can show up a day later.Check around your building that the package was delivered to and with neighbors. Sometimes the carrier will leave the package in an unusual spot to keep it safe.If you still cannot locate it, contact the carrier (UPS, FedEx, or USPS) directly and file a report. Then let us know and we&apos;ll get to work on a replacement!If you have any questions, reach out to us through our <a href="https://www.raakachocolate.com/pages/contact-us-new">contact form</a>.

While the majority of orders are delivered on time by the carrier, mistakes and accidents happen. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your packa

My tracking number says the order was delivered but I didn’t receive it. What should I do?

Shipping & Delivery

How do I adjust or cancel my order?

Is there a gift receipt option?

Can I change my delivery address?

Order Management

Is Raaka allergen friendly? Are you nut, gluten, or dairy free?

Is your chocolate vegan?

Is your chocolate kosher certified?

Do you test your chocolate for heavy metals?

Which products are certified bird friendly?

How much caffeine is in Raaka’s chocolate?

What is Transparent Trade?

Where do you make your chocolate?

Product Information

How long will it take for my order to arrive?

Where do you ship?

How do I get free shipping?

How does my order ship?

How do you prevent melting? Do you ship with ice?

Do you ship to PO Boxes?

What's your return policy?

I received the wrong item, what should I do?

I'm missing an item, can you help?

My order arrived melted, can you help?

Returns & Exchanges

Do subscriptions include free shipping?

When will I receive my First Nibs subscription?

How do I make changes to my subscription?

How do I cancel my subscription?

I don't like a flavor in my upcoming First Nibs box, can I make a substitution?

Subscriptions

Do you sell chocolate out of the factory?

Can I visit the factory?

Do you offer tours of your factory?

Factory & Store

Do you offer chocolate making classes at your factory?

Can I reschedule or cancel a class?

Is there an age limit for classes?

Can I gift a class?

Do you host private events at your factory?

Classes & Experiences

How do I create a wholesale account?

Where can I find your wholesale catalog?

Do you have a minimum order size?

Wholesale

Can I place a bulk or corporate gift order?

Do you offer custom gifts and packaging?

Can you drop ship to multiple addresses?

Do you ship bulk orders internationally?

What is the lead time on bulk gift orders?

Bulk & Corporate Orders

My tracking number says the order was delivered but I didn’t receive it. What should I do?Updated a year ago