Raaka Chocolate

How do I adjust or cancel my order?

Is there a gift receipt option?

Can I change my delivery address?

Order Management

Is Raaka allergen friendly? Are you nut, gluten, or dairy free?

Is your chocolate vegan?

Is your chocolate kosher certified?

Do you test your chocolate for heavy metals?

Which products are certified bird friendly?

How much caffeine is in Raaka’s chocolate?

What is Transparent Trade?

Where do you make your chocolate?

Product Information

How long will it take for my order to arrive?

My tracking number says the order was delivered but I didn’t receive it. What should I do?

Where do you ship?

How do I get free shipping?

How does my order ship?

How do you prevent melting? Do you ship with ice?

Do you ship to PO Boxes?

Shipping & Delivery

What's your return policy?

I received the wrong item, what should I do?

I'm missing an item, can you help?

My order arrived melted, can you help?

Returns & Exchanges

Do subscriptions include free shipping?

When will I receive my First Nibs subscription?

How do I make changes to my subscription?

How do I cancel my subscription?

I don't like a flavor in my upcoming First Nibs box, can I make a substitution?

Subscriptions

Do you sell chocolate out of the factory?

Can I visit the factory?

Do you offer tours of your factory?

Factory & Store

Do you offer chocolate making classes at your factory?

Can I reschedule or cancel a class?

Is there an age limit for classes?

Can I gift a class?

Do you host private events at your factory?

Classes & Experiences

How do I create a wholesale account?

Where can I find your wholesale catalog?

Do you have a minimum order size?

Wholesale

Can I place a bulk or corporate gift order?

Do you offer custom gifts and packaging?

Can you drop ship to multiple addresses?

Do you ship bulk orders internationally?

What is the lead time on bulk gift orders?

Bulk & Corporate Orders

How do I adjust or cancel my order? Is there a gift receipt option? Can I change my delivery address?

Is Raaka allergen-friendly? Is Raaka Chocolate nut, gluten, or dairy-free? Which products are certified bird-friendly?

How long will it take for my order to arrive? How do you prevent melting? Do you ship to PO boxes?

What is your return policy? My order arrived melted, can you help? I received the wrong item, what should I do?

Do subscriptions include free shipping? When will I receive my First Nibs subscription? How do I make changes to my subscription?

Do you sell chocolate out of the factory? Can I visit the Raaka factory?

Do you offer chocolate making classes at your factory? Can I reschedule or cancel a class? Is there an age limit for classes?

Can I place a bulk order? Do you offer custom gifts and packaging? How do I create a wholesale account?

We're here to help you thank your employees and clients in the most delicious and delightful way possible with our corporate gift offerings.

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