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Returns & Exchanges

What is your return policy? My order arrived melted, can you help? I received the wrong item, what should I do?

What's your return policy?

If your chocolate arrived melted or damaged, please send us a photo of the chocolate requesting a refund or a replacement shipment. You can respond to your order confirmation email or through the Contact Us Form. If you are unsatisfied with the taste

I received the wrong item, what should I do?

Oh no! We want to make sure you get exactly what you ordered, but sometimes things get a bit messed up. Please contact us here or reply to your order confirmation email so we can understand what went wrong and make sure to include a photo of what you

I'm missing an item, can you help?

Oh no! We want to make sure you get exactly what you ordered, but sometimes things get a bit messed up. Please contact us here or reply to your order confirmation email so we can understand what went wrong. We'll take a look and make sure you get wha

My order arrived melted, can you help?

If your chocolate arrived melted or damaged, please send us a photo of the chocolate requesting a refund or a replacement shipment. You can respond to your order confirmation email or through the Contact Us Form.