Raaka Chocolate

<p id="isPasted" style="box-sizing: border-box; margin: 0px; font-family: &quot;Sul Sans&quot;, sans-serif; color: rgb(51, 51, 51); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.94px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your chocolate arrived melted or damaged, please send us a photo of the chocolate requesting a refund or a replacement shipment. You can respond to your order confirmation email or through the <a href="https://www.raakachocolate.com/pages/contact-us-new" style="box-sizing: border-box; color: var(--link-color); text-decoration: none; background: 0px 0px; font-family: &quot;Sul Sans&quot;, sans-serif;" title="https://www.raakachocolate.com/pages/contact-us-new">Contact Us Form</a>.<p style="box-sizing: border-box; margin: 0px; font-family: &quot;Sul Sans&quot;, sans-serif; color: rgb(51, 51, 51); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.94px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; font-family: &quot;Sul Sans&quot;, sans-serif; color: rgb(51, 51, 51); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.94px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are unsatisfied with the taste of your first purchase, let us know and we will be happy to assist you with finding an alternative flavor. Due to the nature of our for-consumption product, we do not accept returns or exchanges on chocolate.<p style="box-sizing: border-box; margin: 0px; font-family: &quot;Sul Sans&quot;, sans-serif; color: rgb(51, 51, 51); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.94px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: border-box; margin: 0px; font-family: &quot;Sul Sans&quot;, sans-serif; color: rgb(51, 51, 51); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.94px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have an issue with chocolate purchased from an independent retailer, please contact the retailer directly regarding their refund policy.

If your chocolate arrived melted or damaged, please send us a photo of the chocolate requesting a refund or a replacement shipment. You can respond to your order confirmation email or through the Contact Us Form. If you are unsatisfied with the taste

What's your return policy?

Returns & Exchanges

How do I adjust or cancel my order?

Is there a gift receipt option?

Can I change my delivery address?

Order Management

Is Raaka allergen friendly? Are you nut, gluten, or dairy free?

Is your chocolate vegan?

Is your chocolate kosher certified?

Do you test your chocolate for heavy metals?

Which products are certified bird friendly?

How much caffeine is in Raaka’s chocolate?

What is Transparent Trade?

Where do you make your chocolate?

Product Information

How long will it take for my order to arrive?

My tracking number says the order was delivered but I didn’t receive it. What should I do?

Where do you ship?

How do I get free shipping?

How does my order ship?

How do you prevent melting? Do you ship with ice?

Do you ship to PO Boxes?

Shipping & Delivery

I received the wrong item, what should I do?

I'm missing an item, can you help?

My order arrived melted, can you help?

Do subscriptions include free shipping?

When will I receive my First Nibs subscription?

How do I make changes to my subscription?

How do I cancel my subscription?

I don't like a flavor in my upcoming First Nibs box, can I make a substitution?

Subscriptions

Do you sell chocolate out of the factory?

Can I visit the factory?

Do you offer tours of your factory?

Factory & Store

Do you offer chocolate making classes at your factory?

Can I reschedule or cancel a class?

Is there an age limit for classes?

Can I gift a class?

Do you host private events at your factory?

Classes & Experiences

How do I create a wholesale account?

Where can I find your wholesale catalog?

Do you have a minimum order size?

Wholesale

Can I place a bulk or corporate gift order?

Do you offer custom gifts and packaging?

Can you drop ship to multiple addresses?

Do you ship bulk orders internationally?

What is the lead time on bulk gift orders?

Bulk & Corporate Orders

What's your return policy?Updated a year ago