Order Management
How do I adjust or cancel my order? Is there a gift receipt option? Can I change my delivery address?
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Product Information
Is Raaka allergen-friendly? Is Raaka Chocolate nut, gluten, or dairy-free? Which products are certified bird-friendly?
Shipping & Delivery
How long will it take for my order to arrive? How do you prevent melting? Do you ship to PO boxes?
Returns & Exchanges
What is your return policy? My order arrived melted, can you help? I received the wrong item, what should I do?
Subscriptions
Do subscriptions include free shipping? When will I receive my First Nibs subscription? How do I make changes to my subscription?
Factory & Store
Do you sell chocolate out of the factory? Can I visit the Raaka factory?
Classes & Experiences
Do you offer chocolate making classes at your factory? Can I reschedule or cancel a class? Is there an age limit for classes?
Wholesale
Can I place a bulk order? Do you offer custom gifts and packaging? How do I create a wholesale account?
Bulk & Corporate Orders
We're here to help you thank your employees and clients in the most delicious and delightful way possible with our corporate gift offerings.